This Privacy Policy describes how CRYSMA (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from crysmawatches.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly From You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number

• Account information including your username, password, security questions, and other information used for account security

• Shopping information including items viewed, added to cart, purchases, loyalty points, reviews, referrals, or gift cards

• Customer support information, including information you choose to include when contacting us

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may limit your access to some features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site, including device information, browser type, IP address, network connection, and interaction data.

Information We Obtain From Third Parties

We may obtain information about you from third parties, including vendors and service providers such as:

• Companies that support our Site and Services, including Shopify

• Payment processors that collect payment information to process transactions

• Advertising and analytics partners that collect data through tracking technologies

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services:

To process payments, fulfill orders, manage accounts, arrange shipping, handle returns, and provide customer support.

• Marketing and Advertising:

To send promotional communications and display personalized advertisements.

• Security and Fraud Prevention:

To protect our customers, prevent fraud, and improve service reliability.

Cookies

We use Cookies to operate and improve our Site, remember preferences, run analytics, and understand user interactions. For details on Shopify-related cookies, please refer to Shopify’s Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information:

• To service providers and vendors

• To business and marketing partners

• When required by law or with your consent

• Within our corporate group for legitimate business purposes

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites. Please review their policies independently.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion of such information.

Security and Retention of Your Information

While we take reasonable steps to protect your information, no system is completely secure. Information transmitted online may not be fully secure during transmission.

Your Rights

Depending on your location, you may have the following rights:

• Right to access personal information

• Right to request deletion

• Right to correct inaccurate information

These rights may be subject to legal limitations.

Complaints

If you have concerns about how we process your personal information, please contact us. If unsatisfied, you may have the right to appeal depending on your jurisdiction.

International Users

Your information may be transferred, stored, and processed outside your country of residence.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: crysmawatchesofficial@gmail.com

Phone: 0300-0279762

Address: Panorama Shopping Centre, The Mall, Lahore